The OneHealthPort Newsletter is now published quarterly. Look for periodic "OneHealthPort Update" emails for timely information between issues. Please send your comments or any story ideas to newsletter@onehealthport.com.
NEWS
FEATURES AND FUNCTIONS
TIME SAVING TIPS FOR ADMINISTRATORS
RESOURCES
Message from OneHealthPort's President
Dear OneHealthPort Subscribers:
I would like to take this opportunity to thank the provider community and our partners for making OneHealthPort's first year a tremendous success. Our initial goal was to make it possible for providers to easily and securely access the web sites of major local health plans and hospitals. Now, in response to your input and requests from the healthcare community, I am pleased to announce that OneHealthPort is expanding its basic service by offering three new services that support you and your patients.
Although some of these new services are fee-based, let me assure you that the basic OneHealthPort service—the ability to access our local healthcare sites with one password—will remain completely free to current and new subscribers. As we determine what types of services you need, we will continue to add both free and fee-based options to OneHealthPort's site.
If you have any questions about the new services or suggestions for other programs, I invite you to contact me personally at Rubin@onehealthport.com.
Sincerely,
Rick Rubin
President, OneHealthPort |
New Services Soon Available on OneHealthPort
E-prescribing • Laboratory & Radiology Results • Online Claims Submission
OneHealthPort will soon offer three new services designed to streamline your office workflow and manage patient records. These specific services were selected because they respond to the urgent needs expressed by the local healthcare community and because they are delivered by high quality, reputable companies that understand those needs.
Beginning in October, you will be able to register for and have ongoing access to the following easy-to-use, competitively priced services, using your single OneHealthPort password:
- E-prescribing – ChartConnect MedManager allows providers and staff to quickly and easily prescribe and refill prescriptions using any pharmacy in the U.S. (Available for a monthly subscription fee.)
- Laboratory & radiology results – ChartConnect ResultManager brings outside documents into a result-management tool, connecting physicians with their laboratory, radiology and hospital partners, and even other community providers. (Available for a monthly subscription fee.)
- Online claims submission – Office Ally offers an online claim submission and tracking solution for provider offices that currently submit paper claims. Office Ally delivers claims electronically to over 100 participating payers including First Choice Health Network, Group Health Cooperative, Premera Blue Cross, and Regence BlueShield. Available for paper claim submitters who currently are unable to submit electronic claims from their practices.
Although some of OneHealthPort's new online services require providers to pay a fee, the basic OneHealthPort service remains TOTALLY free for existing and new subscribers (all costs are paid by participating health plans and organizations).
Easy registration through OneHealthPort!
OneHealthPort administrators may sign up for these additional online services directly though OneHealthPort. You will receive a "OneHealthPort Update" to announce when each service is live.
Interested in more information? Attend an online seminar!
To learn more about ChartConnect's ResultManager and MedManager, OneHealthPort invites you to join Greg Jewell, ChartConnect's CEO, for a free online seminar at noon on Wednesday, October 25. He will provide an overview of both services and answer your questions.
At noon on Tuesday, October 19, Brian O'Neill, Office Ally's Chief Executive Officer, will demonstrates how this browser-based service can simplify claims editing, routing and tracking to many payers.
To register for either webcast, go to www.onehealthport.com/about/regform.html.
Enhanced, More User-Friendly OneHealthPort Web Site Coming October 12!
In response to suggestions from subscribers, OneHealthPort is working hard to redesign its web site and make it easier to use. Our new site is scheduled to go live on October 12!
The new site features the ability to immediately access our participating sites from the home page. And we're making it easy for you to register for and access OneHealthPort's new online services, including e-prescribing, laboratory/radiology results, and online claims submission.
Keep your eyes open for an email announcing that the new site is up! As always, your comments are welcome. Email info@onehealthport.com with your thoughts on the new site when it's live. Special thanks to those of you in our "virtual focus group" who provided valuable feedback on the new design.
OneHealthPort Offers FREE Online Training Webcasts
Don't miss the next series of free online webcasts, designed to help you get the most out of OneHealthPort and OneHealthPort's participating sites.
It's easy to participate—all you need is a computer with an Internet browser and a telephone line. OneHealthPort will give you a toll-free number, a web site address and a password to enter the webcast. These are "live" events, so you can ask questions of the presenters. Register now for these FREE, one-hour seminars:
How to Navigate Online Eligibility Applications
Wednesday, October 13 noon to 1:30 p.m.
Wednesday, November 10 noon to 1:30 p.m.
In this unique overview, staff from Regence BlueShield, GroupHealth Cooperative, Premera Blue Cross, First Choice Health and Uniform Medical Plan will show you how to easily navigate their site's online claim status and eligibility applications. You'll receive shortcuts to eliminate duplications and speed up payment; find out how to streamline eligibility searches; and get navigation tips to improve workflow.
Training Tips for OneHealthPort Administrators
Tuesday, October 26 noon to 1 p.m.
Designed to give OneHealthPort administrators information on how best to manage their organization's account, this webcast will focus on how to nominate and manage users, add tax IDs, change user passwords and use new features.
Introduction to ChartConnect MedManager and ChartConnect ResultManager
Wednesday, October 27 noon to 1:30 p.m.
What if your practice could quickly and easily prescribe and refill prescriptions online? What if you could have access to laboratory and radiology results online? Find out about OneHealthPort's new fee-based services and how they can be used in your office, clinic or hospital. Join Greg Jewell from ChartConnect, who will explain these services and answer questions. No obligation—this is strictly informational!
Introduction to Office Ally
Tuesday, October 19 noon to 2 p.m.
Brian O'Neill, Office Ally's Chief Executive Officer, will demonstrate how this browser-based service can simplify claims editing, routing and tracking to many payers.
Register for any or all webcasts at www.onehealthport.com/about/regform.html.
Although registration for each webcast is limited to one per provider office or organization, please feel free to invite a group of people to watch together at one computer with a speakerphone.
Results of OneHealthPort's Online Survey
How did your answers compare?
Thanks to all of the OneHealthPort subscribers and administrators who took OneHealthPort's first online survey. More than 1,300 of you answered questions about your jobs, OneHealthPort and our participating sites.
Most of our survey respondents reported that they use OneHealthPort daily. According to the survey, the top three benefits of using OneHealthPort are:
- Eliminates calls and faxes (85%)
- Saves times (80%)
- Improves job satisfaction (50%)
And here are some of your comments:
- "It's awesome for referrals."
- "I love it—it's a time saver."
- "Increases staff efficiency."
- "Can access anytime."
- "Peace of mind."
- "Great for checking referrals after hours."
Although more than 80% of you are satisfied with OneHealthPort, there's always room for improvement. What do you want? According to the survey, more dental and mental health benefit details, more referral information, and more training. This feedback is invaluable and we have passed all of the survey results and comments to participating sites.
We're also very excited that 189 of you offered to be on OneHealthPort's advisory panels. We'll be in touch about more surveys and focus group opportunities.
Finally, congratulations to the prize winners whose names were drawn at random from among the survey respondents: Sally Schaeffer from Walla Walla Eye Center won the mini iPod; Cathy Shaw from Ocean Beach Hospital won a $25 Amazon.com gift certificate; and Donna Estill from Island Prosthetics in Clinton received the $25 Nordstrom gift certificate.
Premera
Blue Cross Adds Enhancements
The Premera Blue Cross provider portal now includes:
- Employer Group ID and Name — displayed in the eligibility/benefits
& claims section
- Claim Receipt Date — displayed in the claims section
- Explanation of Payment (EOP) Reason Remark Code
— message codes and explanations that appear on your
payment vouchers are available in the claim section
Please remember-Premera added the alpha plan prefix to the member
ID number displayed on the site in July.
Go to www.premera.com
for more information about Premera's provider portal.
LifeWise Health
Plan of Arizona Adds Enhancements
The LifeWise Health Plan of Arizona now includes:
- Employer Group ID and Name — displayed in the eligibility/benefits
& claims section
- Claim Receipt Date — displayed in the claims section
- Explanation of Payment (EOP) Reason Remark Code
— message codes and explanations that appear on your
payment vouchers are available in the claim section
Go to www.lifewiseaz.com
for more information about LifeWise Health Plan of Arizona's
provider portal.
Regence BlueShield to Launch Online
Services for Members
Regence BlueShield will soon launch Regence Online Services
for Members, a new service designed to provide valuable
information directly to members and, therefore, reduce
the dependence on providers' office staff. Members will
have the ability to perform the following transactions:
- Check eligibility.
- View detailed claim information.
- View claims dating back 18 months (excluding pharmacy).
- Sort claims by different criteria, such as provider name, status or date of service.
- View referrals.
- Each family member over the age of 13 can have his or her own account and, once registered, will have full access.
- Order ID cards.
Look for more information about this new tool in future issues of the Regence newsletter, Provisions, and on their web site at www.wa.regence.com/member.
Take a Tour of Regence BlueShield's Online Services for Providers
A tour of Regence Online Services for Providers is now available at www.wa.regence.com/provider/onlineServices. This tour demonstrates many of the features of Regence BlueShield's online tool for physicians and other healthcare practitioners. Click on the launch tour link from this page. For secure access to the system, users must be OneHealthPort subscribers.
Asuris Northwest Health to Launch Online Services for Members
Asuris Northwest Health will soon launch Asuris Online Services for Members. This new service will give members the ability to perform the following transactions:
- Check eligibility
- View detailed claim information
- View claims dating back 18 months (excluding pharmacy)
- Sort claims by different criteria, such as provider name, status or date of service
- View referrals
- Each family member over the age of 13 can have his or her own account and, once registered, will have full access
- Order ID cards
Look for more information about this new tool in future issues of the Asuris Northwest Health newsletter, Provisions, and on their web site at www.asuris.com.
Take a tour of Asuris Online Services for Providers
A tour of Asuris Online Services for Providers is now available at www.asuris.com/provider/onlineServices. This tour demonstrates many of the features of Asuris Northwest Health's online tool for physicians and other healthcare practitioners.
For secure access to the system, users must be OneHealthPort subscribers.
Uniform Medical Plan (UMP) Adding Multiple Tax ID Access
Providers who bill with multiple tax identification numbers will soon be able
to view all finalized /paid claims online. In the meantime, if you wish to check the status of a claim, please call the following numbers for assistance:
- UMP Provider Services 1-800- 464-0967
- UMP Neighborhood Provider Services 1-888-380-2822
NEW! Download OneHealthPort's Administrator Guide
Administrators who have questions about OneHealthPort can now quickly download the OneHealthPort Administrator Guide. The guide provides easy-to-follow, detailed explanations of all the features available for administrators to use in the OneHealthPort system, including:
- Nominating and registering new users
- Changing passwords and email addresses
- Modifying affiliations and roles
- Adding new administrators
- Suspending subscriber accounts
Take advantage of this great resource for answering your technical questions about how to register and manage the OneHealthPort subscribers in your organization. Just follow these simple steps:
- Use the "For Administrators" link on the Account Administration page
(www.onehealthport.com/using/acctadmin.html),
- Log in with your User ID
- Choose the "Click here to download" link at the bottom of the Main Menu.
More Plans Adopt Administrative Simplification Policies and Guidelines
The Washington Healthcare Forum's Administrative Simplification effort continues to grow as seven more plans have now adopted many of the Forum's 22 Policies and Guidelines. Developed by medical groups, hospitals and health plans, these simplification plans are expected to save over $30 million annually across the Washington state healthcare system.
In addition to Group Health Cooperative, First Choice Health Administrators, Premera Blue Cross, Regence BlueShield, and Uniform Medical Plan, the following plans are now participating:
- Community Health Plan of Washington (CHPW)
- KPS Health Plan
- Molina Healthcare of Washington
- PacifiCare of Washington
- The Department of Labor and Industries (L&I)
- The Medical Assistance Administration (MAA)
Additionally, Aetna also is expected to adopt several of the Forum's policies soon. Please review the Forum's Health Plan Adoption Matrix at www.wahealthcareforum.org/Adoption_Matrix/Default.asp for the most current participating health plan listing for each of the Forum's Policies and Guidelines.
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