OneHealthPort has a dedicated support line. Contact the OneHealthPort help desk by calling 1-800-973-4797 (toll free). The OneHealthPort Help Desk is open 24 hours a day, seven days a week to log your problems and assure systems are available.

Test Your OneHealthPort login – Having difficulty logging into a site? Find out if your OneHealthPort login is working correctly. If it is, the problem is likely with the site you are trying to access. Click here to test your login. Press 'continue' after testing to return to this page for contact information for support for all of the OneHealthPort sites.

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Participating Site Technical Support
If you are having difficulty with a particular site or application and your OneHealthPort login works fine on other sites, you may wish to contact that specific site for help with their application. The list below provides contact and technical support for each of the participating sites:

Health Plan Sites (all times are West Coast)

• Aetna via NaviNet: 1-888-482-8057 (toll free) Mon-Fri, 5 a.m. to 8 p.m. and Saturday 5 a.m. to noon
   
• Asuris Northwest Health: 1-888-427-0470 (toll free) Mon-Fri, 7:30 a.m. to 4:30 p.m. or email ebusinesshelp@regence.com
   
• Community Health Plan – Adaptis site: 206-971-7231 or 877-280-3285 or email helpdesk@adaptisinc.com
   
• CIGNA: Mon-Fri, 8:00 a.m. to 5:00 p.m. (ET) email click here
   
• First Choice Health: 1-800-783-7312 (toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m. or email helpdesk@1stchoiceadmin.com
   
• Group Health Provider Assistance Line: 1-888-767-4670 (toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m. or email info@ghc.org
   
• LifeWise Health Plan of Arizona: 1-800-380-2984 (toll free) Mon-Fri, 6:00 a.m. to 6:00 p.m.
   
• LifeWise Health Plan of Oregon: 1-800-380-2984 (toll free) Mon-Fri, 6:00 a.m. to 6:00 p.m.
   
• LifeWise Health Plan of Washington: 1-800-380-2984 (toll free) Mon-Fri, 6:00 a.m. to 6:00 p.m.
   
• Premera Blue Cross, Washington: 1-800-722-9780 (toll free) Mon-Fri, 6 a.m. to 6 p.m.
   
• Premera Blue Cross Blue Shield of Alaska: 1-800-722-9780 (toll free) Mon-Fri, 6 a.m. to 6 p.m.
   
• Regence BlueShield: 1-888-427-0470 (toll free) Mon-Fri, 7:30 a.m. to 4:30 p.m. or email ebusinesshelp@regence.com
   
• Regence BlueCross BlueShield of Oregon: 1-888-427-0470 (toll free) Mon-Fri, 7:30 a.m. to 4:30 p.m. or email ebusinesshelp@regence.com
   
• Uniform Medical Plan: 1-800-464-0967 (toll free) Mon- Fri, 8:00 a.m. to 6:00 p.m. UMP Neighborhood: 1-888-380-2822 (toll free) Mon – Fri, 8:00 a.m. to 6:00 p.m. Or send a secure message from within the Uniform Medical Plan secure site.

Clinical Sites

• Providence Health System Washington: 24/7 support available by calling 1-800-635-9295 (toll free) or 425-687-4000 (x20000 from Providence Washington facilities) or email wareghelpdesk@providence.org

Administrative Tools

• Northwest NPI Service: Contact OneHealthPort: 1-206-624-3128 ext 114 Mon – Fri, 8:00 a.m. to 5:00 p.m. PST, or email npi@onehealthport.com.
   
• Office Ally: 1-866-575-4120 24 hours/day, 7 days a week or email Support@OfficeAlly.com. Click here for Office Ally online help.
  

Reports and Registries

• WSHA - Quality Benchmarking System: Contact Ken Rudberg (206) 577-1851, Mon- Fri, 8:00 a.m. to 5:00 p.m. PST or email Ken Rudberg
   
• Community Checkup Technical Support: Contact Sean McCliment at 206-448-2570 ext 113 Mon-Fri, 8:00 a.m. to 5:00 p.m. PST or email sean@pugetsoundhealthalliance.org.