Multi-Factor Authentication FAQs

Multi-Factor Authentication (MFA) enhances the security of your account by requiring multiple methods to verify your identity. These can include something you know (like your user name and password) plus something you have (like a smartphone or individual email account) to approve your login. This can help prevent your account from being accessed by anyone other than yourself, even if they know your password.

If you are a Subscriber:

Each OneHealthPort application and participating website decide which (if any) MFA method is required for access. Some OneHealthPort applications and participating websites require MFA, while others do not. 

If you are an Organization Administrator:

Organization Administrators are required to authenticate with MFA each time they log in with their OneHealthPort Subscriber ID and password unless they select Device Registration. 

You will only be prompted for MFA once per session. You will not need to authenticate for every site you access as long as you are still logged in under your MFA session unless an application requires a different method of MFA. 

You can register your device by selecting the checkbox "Remember my device on this browser for up to 60 days" when entering your 6-digit code. When you register your device, we won't prompt you for your MFA passcode every time you log in as long as you use the same computer and browser without clearing your cache. 

Please note that Device Registration is application-specific. Some applications do not accept it. 

The system will automatically lockout your account after a couple of incorrect tries for 10 minutes. Please close your browser and after 10 minutes, restart your process of logging in to the website or OneHealthPort application.

No. When your Single Sign-On account is “locked out” you will have not have access to any of OneHealthPort’s applications or websites. Please close your browser and restart your process of logging in after 10 minutes.

Device Registration is browser-specific. If you log in to a different computer, clear your cookies, or change your browser, you will be prompted for MFA. 

Device Registration is also application-specific. Some applications do not accept it. If you are using the same computer, browser, and you have not cleared your cache, and you are still prompted for MFA, it is likely that Device Registration is not supported by the application you are using. 

OTP is a randomly generated 6-digit code generated by our system to use when logging in to OneHealthPort applications and websites that require MFA. For detailed instructions on how to use OTP see the One-Time Passcode training guide on the Multi-Factor Authentication webpage.

The email address associated with your OneHealthPort Single Sign-On (SSO) account will be used to send you the One-Time Passcode.

Yes, you are able to change the email address associated with your OneHealthPort SSO account by logging in as a Subscriber on the Subscriber Administration webpage at https://www.onehealthport.com/sso/manage-your-account. Select the “Update Personal Information” menu option.

It could take up to 2 minutes to receive the email with the One-Time Passcode. Do not keep clicking send multiple times as it will result in generation of multiple 6-digit codes. If you have not received the email after 2 minutes, check your spam folder. Unblock emails from noreply@onehealthport.com and click send again. If the above steps do not work, please call the OneHealthPort Help Desk at 1.800.973.4797 (toll free) 24 hours a day, seven days a week.

Google Authenticator is a free app that you can download to your Apple or Android device that generates a 6-digit code to use when logging in to OneHealthPort applications and websites that require MFA. Detailed information, including step-by-step guides, are available on the Multi-Factor Authentication webpage.

Each organization is responsible for their workplace policies regarding cell phone or other mobile device usage. 

For Clinical Portal users, without a change to your organization's policy, you cannot access the Clinical Portal.

If you are accessing a participating website, we recommend you use the One-Time Passcode (OTP) as your authentication method instead of Google Authenticator. 

If you lose your device, please contact the OneHealthPort Help Desk at 1.800.973.4797. 

No. The App is available for free for Apple and Android devices.

No. In both Apple and Android devices you have the option to skip this step.

The initial download of the App might consume some of your data if you are not using Wi-Fi. However, once downloaded and linked to your OneHealthPort SSO account, the app works without using data or cell phone minutes.

For detailed instructions using Apple and Android devices, see the Google Authenticator guide available on the Multi-Factor Authentication webpage.

When your OneHealthPort SSO account is successfully linked you will see a rolling 6-digit code displayed on the Google Authenticator app along with OneHealthPort ear the passcode. You will use the passcode to access OneHealthPort applications and participating websites.  

You do not need to enter the new passcode. The application or website will accept the previously entered passcode as valid authentication of the user.

There are a couple of scenarios that can cause your passcode to fail. 

The most common reason is that you are locked out due to multiple incorrect attempts to complete MFA. Check the email linked to your OneHealthPort account for a notification. If your account is locked, try logging in again after 10 minutes. 

If you have multiple accounts linked to your Google Authenticator app, be sure the passcode you are entering is for the OneHealthPort account you are signed in under. You will see OneHealthPort and your Subscriber ID next to the passcode. 

If that doesn't work, try deleting the account on the App, then contact the OneHealthPort Help Desk at 1.800.973.4797 to re-link your OneHealthPort Single Sign-On (SSO) account. 

Contact the OneHealthPort Help Desk at 1.800.973.4797 (toll free) 24 hours a day, 7 days a week.

 Contact the OneHealthPort Help Desk at 1.800.973.4797 (toll free) 24 hours a day, 7 days a week.

Login to Subscriber Login and select My Administrators to view the list of Administrators for your organization. You can also contact the OneHealthPort Help Desk at 1.800.973.4797 (toll free) 24 hours a day, 7 days a week.