Technical Support

OneHealthPort Support

OneHealthPort has a dedicated support line available 24 hours a day, seven days a week. If you need help reactivating your account, using Multi-Factor Authentication, or have any login-related questions, please call 1.800.973.4797 or fill out the contact form.

Password Assistance

If you have forgotten your password, below are the ways to get help:

If you have secret questions set up on your account, then you can use them to self-reset your password. Use the Forgot My Password link on the OneHealthPort website.
If you are unable to reset your password using your secret questions, please contact your organization's OneHealthPort account Administrator for assistance. Your Administrator is the only person who can reset your password.
Administrators: Log in to your Administrator Account for the password reset function.
If you don't know your organization's OneHealthPort Administrator, or you are the only Administrator for your organization, contact OneHealthPort Support at 1.800.973.4797 or fill out the contact form.

Supported Browsers: OneHealthPort supports the most current version of the following browsers: Chrome, Firefox 27, Microsoft Edge, and Safari.

Payer Support

Payer Name	Support Phone Number	Support email	Supported browsers
Ambetter from Coordinated Care	1.877.687.1197 8 a.m. - 5 p.m. PST		Chrome, Edge, Firefox, Safari
CareOregon	1.877.814.9909 Mon-Fri, 4:00 a.m. to 4:00 p.m. (PT)	connect@healthtrio.com	Chrome, Firefox, Edge, Safari
Comagine Health	1.800.541.2894 (L&I) / 888.213.7513 (Medicaid)	WAGovtProviders@comagine.org	Firefox
Community Health Plan of Washington	BI Portal Email: CDI&O@chpw.org; HealthMAPS: Call 1.800.440.1561 (toll free) Mon-Fri, 8:00 a.m. to 5:00 p.m.		Chrome, Firefox, Edge, Safari
Coordinated Care	1.877.644.4613, TDD/TTY: 1-866-862-9380 8:00 a.m. - 5:00 p.m. PST		Chrome, Edge, Firefox, Safari
First Choice Health		providerrelations@fchn.com	Chrome, Firefox, Safari
Health Net	Medicare Advantage: 1.888.445.8913, Commerical: 1.888.802.7001 Mon-Fri, 8:00 a.m. to 5:00 p.m.		Chrome, Firefox
InterCommunity Health Network CCO	888.435.2396 (toll free), 541.768.5207 (local)		Edge
Kaiser Permanente - Oregon and SW WA	888-457-4872	NW-Provider-Relations@kp.org	Chrome, Edge, Firefox
Kaiser Permanente - Washington Region	1.888.767.4670 Mon-Fri, 8:00 a.m. to 5:00 p.m.		Chrome, Firefox, Safari
LifeWise Health Plan of Washington	1.800.817.3056 Individual: Monday-Friday, 8 a.m. to 6 p.m., Pacific Time Individual: Mon-Fri, 8:00 a.m. to 6:00 p.m. (PT)		Chrome, Firefox
Moda Health	1.877.277.7270 (toll free) Mon-Fri, 7:30 a.m. to 5:30 p.m.	ebt@modahealth.com	Chrome, Edge
Optum	877.836.6806 Mon-Sat, 8:00 a.m. to 8:00 p.m. (PT)		Chrome, Edge, Firefox, Safari
PacificSource Healthplans	1.800.624.6052 ext 2580 (toll free) or 541.684.5580 Mon-Fri, 7:00 a.m. to 5:00 p.m.	provnetsup@pacificsource.com	Chrome, Firefox
Premera Blue Cross	Individual: 1.800.607.0546 Individual: Mon-Fri, 8:00 a.m. to 6:00 p.m. (PT)		Chrome
Premera Blue Cross Blue Shield of Alaska	Individual, 1.800.809.9361 Individual, Mon-Fri, 8:00 a.m. to 6:00 p.m. (PT)		Chrome
ProviderOne	Apple Health (Medicaid) biller or provider 1.800.562.3022 (choose "provider services") Monday through Friday, 7 a.m. to 4:30 p.m. (Pacific) (except state holidays)
Samaritan Health Plans	888.435.2396 (toll free), 541.768.5207 (local)		Edge
St. Luke's Health Plan		providerrelations@stlukeshealthplan.org	Chrome, Firefox, Safari
Washington Health Alliance	206.448.2570 Mon-Fri, 8:00 a.m. to 5:00 p.m. (PT)	communitycheckup@wahealthalliance.org