Frequently Asked Questions

The OneHealthPort SSO offers healthcare professionals a secure way to access information from participating health plans and organizations by signing in once using a single Digital ID consisting of a Subscriber ID (user ID) and password. There are three key operating principles for the OneHealthPort SSO:

• Self-administration: Organizations manage their own OneHealthPort accounts.
• Delegated responsibility: Organizations accept responsibility for issuing and terminating digital credentials for their workforce.
• Simplified access for authorized individuals: Administrators ensure that authorized Subscribers receive the correct digital credentials, use the system properly, and can quickly access only their own organization’s data. This helps protect patient privacy, manage risk, and simplify workflows.

For assistance, please contact OneHealthPort Support at 1.800.973.4797 or submit a contact form.

You can contact the Delp Desk of a participating website by phone or, in some cases, by email. The participating site contact information is on the Technical Support page. 

Each Organization must appoint an Administrator to manage its OneHealthPort account. The Administrator must be a staff member (not a third-party administrator or contractor biller) of the Organization.

The Administrator plays a critical role in the OneHealthPort Trusted Community. The Administrator manages the OneHealthPort account for each participating Organization. In this capacity, the Administrator has several responsibilities that relate to protecting patient privacy, minimizing risk for provider Organizations, and simplifying access to participating sites for individual Subscribers to the OneHealthPort service. The responsibilities of a OneHealthPort Administrator include:

• Creating Subscriber accounts
• Limiting access of Subscribers within the participating Organization
• Modifying or deleting Subscriber affiliations and roles when a Subscriber's relationship with the participating Organization changes (e.g., an employee leaves the Organization or a provider that is new to the Organization)
• Assisting Subscribers with resetting passwords
• Nominating staff members to be OneHealthPort Subscribers
• Ensuring each Subscriber from their Organization has a unique Subscriber account of the OneHealthPort system
• Establishing the Organization affiliation and role for each Subscriber that are used by OneHealthPort participating sites to grant access privileges
• Ensuring the participating Organization has at least one other Administrator in place in case the original Administrator is unavailable to perform his/her duties or has left the Organization
• Verifying the identity of all Subscribers nominated by the Organization for OneHealthPort digital credentials
• Maintaining the participating Organization's information, including affiliations (Tax IDs and other data), in an accurate and timely fashion
• The Tax ID is shared each time one of your Subscribers logs into a participating site for the site to determine what the Subscriber can see and do. The use of a personal Social Security Number (SSN) instead of a registered Tax ID is greatly discouraged since it may put the identity of the person at greater risk.

• If your Organization has not yet registered, click here to register. Please note that all Organizations will need to enter into a trust agreement, and therefore, you must have "signing" authority to register your Organization.
  • Each Organization is required to agree to terms and conditions of OneHealthPort use before registration can be complete. See the Organization agreement form to view the Organization agreement.
  • Each Organization is required to register their business Tax ID(s) for use by the secure sites.
  • In order to use OneHealthPort, you must be affiliated with a registered Organization.
• If your Organization is already registered, you need to contact the person serving as your Organization's "Administrator", who is the person within your Organization who sets up and maintains your OneHealthPort account. Once you locate your Administrator, request that they nominate you as a Subscriber.
  • As a Subscriber, you have certain responsibilities to protect the information you access. See the Subscriber agreement form to view a sample of the agreement each subscriber must accept in order to use OneHealthPort.

If you experience difficulties, contact OneHealthPort Support at 1.800.973.4797 or submit a contact form.

Contact our Help Desk by calling 1.800.973.4797 or submit a contact form.

You can register/nominate Subscribers via OneHealthPort's secure website. After logging in as an Administrator, click on Nominate Subscriber and follow the Subscriber nomination steps. For detailed instructions, access the Administrator User Guide located at the bottom of the Administrator Page.

If you experience difficulties, contact OneHealthPort Support at 1.800.973.4797 or submit a contact form.

As part of OneHealthPort’s ongoing efforts to protect each Subscriber's identity, each Subscriber must register using a unique professional email address. Any other person must not use the email address. 

A unique professional email address should reflect a portion of the Subscriber's name or initials. 

• Examples of generic emails: info@; frontdesk@; billing@; alaska@; manager@; surgery@  
• Examples of unique professional emails: sally.smith@yourorganizationname.org; smith@yourorganizationname.com;  smiths@yourorganizationname.com; sally@yourorganizationname.com

OneHealthPort recognizes that this policy may require some organizations to change their current processes. However, it is a critical step in protecting the security of our services and the identity of each of our Subscribers.

This policy is critical to security as the Subscriber who owns the email owns the entire Subscriber account and can make changes, including password resets. If the email account and password information are shared, other Subscribers may change the account and have access to information meant only for the account holder. This poses a risk to the account owner since Subscribers are responsible for all actions performed under their account.

To obtain a Subscriber (user) ID, you must be nominated as a Subscriber by your Organization's Administrator.

To be nominated as a Subscriber, contact your Organization's Administrator, who is the person within your Organization who maintains your OneHealthPort account.

Once you locate your Administrator, request that they nominate you as a Subscriber. The Administrator will give you a one-time activation code to set up your OneHealthPort account. You will then receive an email with your Subscriber ID and instructions on how to activate your OneHealthPort Subscriber account. 

Subscribers: You do not need to enter your social security number. Your Organization's OneHealthPort Administrator will verify your identity.

Administrators: To register with OneHealthPort, you must enter the last four digits of your social security number and complete the online identity verification. If you fail the online identity verification, you will be required to complete a notary form.

View the notary instructions form to find out more about using a notary.

If you are the first Administrator for your Organization, you must pass the online identity test or you will be required to prove your identity with a notary. View the notary instructions form to find out more about using a notary.

Each of the participating sites uses roles differently. Roles are meant to assist the site you visit in allowing access to the content that best fits an individual Subscriber's role. 

Some sites have role-based access. For more information about the participating sites, including any role requirements, they may have, go to the Login Page and select the site you wish to access from the Participating Sites dropdown on the right-hand side of the screen.  

Administrators can access the Administrator User Guide located at the bottom of the Administrator Page (requires login.) The guide has step-by-step instructions for managing your Organization and the Subscribers in your Organization.

If the Tax ID you are attempting to register is already registered, the system is designed to alert you and ask you a series of questions to help determine what steps should be taken next to resolve the issue.

There are a number of reasons your Tax ID may already be registered. Someone else in your Organization may have already registered the Organization. A company you work with closely (a billing service or management company) may have registered on your behalf. Someone may have mistakenly registered your Tax ID because their number is close to yours.

The system will display the Administrator's name and contact information for the Organization so you can contact them to assist you with a nomination.

OneHealthPort will check to see if other Administrators in the Organization or other active Subscribers could be promoted to an Administrator and review what is needed for that. If there are no other active Subscribers, the system will create a ticket and route it to the OneHealthPort Support desk with your contact information so staff can assist you in resolving the issue.

If you have other active OneHealthPort Subscribers, you can request that one of those Subscribers be promoted to the Administrator role. That person can nominate new Subscribers and promote a Subscriber to Administrator if needed.

Please submit a contact form and include the following information. Our support staff will work with you to resolve this.

• Name and address of the Organization
• Name and the OneHealthPort UserID of the person you wish to have promoted
• A work phone number contact if OneHealthPort has additional questions
• A work email address if OneHealthPort has additional questions

You will need to re-register your Organization with a new Administrator. During the registration process, you may encounter a Duplicate Tax ID error. The system will guide you through requesting your Tax ID be released so you can register the Organization with a new Administrator.

When choosing your password, remember that you are responsible for not sharing it with anyone or putting it where it could be compromised. The system will prompt you for a password that meets the requirements. 

If you experience difficulties, contact OneHealthPort Support at 1.800.973.4797 or submit a contact form.

If you forgot your password and wish to reset it, use the "password reset" function or contact your Administrator. 

If you are an Administrator and there are no other Administrators in your Organization who can assist you, contact OneHealthPort Support at 1.800.973.4797 or submit a contact form.

Contact your Organization's OneHealthPort Administrator. He or she can retrieve your User ID for you. If you are the Administrator and do not remember your User ID, contact the OneHealthPort Support Desk at 1.800.973.4797. The Support Desk will ask a series of questions to verify who you are before they can provide your User ID.

You are accessing secure, private health information. HIPPA requires that this type of information is secured. User IDs and passwords are a proven method for online security.

Your User ID will stay the same.

It is possible that your Subscriber ID is temporarily locked. If you are still unable to log in after 10 minutes or need help resetting your password, contact your Organization's Administrator.

If you are an Organization Administrator and need assistance, please contact OneHealthPort Support at 1.800.973.4797 or submit a contact form.

https://www.onehealthport.com/privacy-policy

Contact OneHealthPort Support at 1.800.973.4797 or submit a contact form.

There are two ways to "log out." The most secure way is to close your browser after you have completed your work on the participating websites. Remember to do this when you are done working for the day as well as every time you leave your terminal. Additionally, our service will automatically expire your login information after a specified period of time, and you will need to log in again. 

Important: Never leave your browser open and unattended. 

It is important to remember to log out (close the browser) completely after each session. If the other person is already logged in, you will need to close their browser to log out for them, then reopen the browser to log in for yourself. Do not share your User ID and passwords.

The OneHealthPort service will work with Edge, Chrome, and FireFox. Other web browsers may not be compatible or supported. If you are having issues connecting, it is also good to confirm that your internet service provider is online.

Only an Administrator can add roles and affiliations. If you are an Administrator, log in to the Administrator's Menu and select "Add Subscriber Roles," "Remove Subscriber Roles," or "Affiliate Subscriber." Full instructions can be found in the Administrator's User Guide.

If you continue to have problems, contact OneHealthPort Support at 1.800.973.4797 or submit a contact form.

A "cookie" is a piece of information created by a web server and sent to your web browser to be stored on your computer. When you revisit the web server that gave you the cookie, your browser sends that cookie back to the server. The web server now recognizes that you have visited before, and can present customized pages to you based on information stored in the cookie.

Cookies are a useful tool for applications or services on the web. They provide a way of saving information that can be used later by the web application. Cookies can also help identify who you are so that you do not have to re-enter basic information each time you visit a web site. The OneHealthPort system requires cookies to operate properly. Cookies often contain your profile or identifying information that can be looked up by the application in the server's database.

Information about cookies is widely available, and below are a few sites with more detailed information:

• Cookie Central provides information on cookies on their Cookies FAQ
• Microsoft provides information on cookies on their Cookies FAQ

See instructions on how to clear your browser cache for various browsers.