Premera Blue Cross Blue Shield of Alaska

Support Phone Number
Individual, 1.800.809.9361
Support Hours
Individual, Mon-Fri, 8:00 a.m. to 6:00 p.m. (PT)
Site URL
Premera Blue Cross Blue Shield of Alaska
What's available in the portal

 

Important: Starting January 22, 2025, Premera Blue Cross Blue Shield of Alaska commercial plans will only be served through Availity. Our Individual Plans will continue to be served through OneHealthPort Single Sign-On (SSO). 

 

Premera - Individual Plans

If your patient's ID card has one of the listed group numbers (see sample ID card) and/or their health insurance card includes the phrase "Individual Plan," log in to the Individual Plan website.

If you've received the message, "You have successfully logged into the Evolent application, but we do not find the Provider," read these instructions to provide key services to your individual plan patients.  

Note: Google Chrome is the best browser to use for the individual plan website. 

This sample card indicates the member is on an individual plan. 

 

Group # PBCAK FINAL3.png

1000005

1100019

1100020

Plan Prefix: ZZM

 

 

 

 

 

 

 

 

 

 

Sign in to access the following tools for our individual plans:
  • Eligibility and benefits
  • Prior Authorization
  • Check prior authorization status 
  • Claims and payments

  • Electronic Funds Transfer (EFT). InstaMed delivers all EFT payments and ERA for individual plans. If you submit and receive EFT/ERA through a clearing house, the clearing house needs to sign up for InstaMed. Note: The process is not completed by Premera EDI. Providers should be enrolled with InstaMed and Premera EDI to ensure they receive all Premera electronic remittance reports. 

     

Premera Commercial Plans

Premera secure tools are available through Availity for our commercial plans. Sign in to Availity. 

 

More Resources:

  • For questions about your OneHealthPort login or account, call 800.973.4797.
  • For questions about Premera individual plans, call customer service at 800.809.9361 between 8 a.m. and 6 p.m., Monday through Friday, Pacific Time. Customer service can also provide web support and information on eligibility and benefits. 
  • For questions about Availity tools, call Availity Customer Service at 800.282.4548, Monday - Friday, 8 a.m. to 8 p.m., ET. 
  • For questions about Premera commercial plans, call Premera customer service at 800.722.4714, option 2, Monday - Friday, 6 a.m. to 5 p.m., Pacific Time. 
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